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Owned and operated by Estate Well Co, we welcome every question about your outdoor space.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that link to follow your delivery status from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on how to start a return and what qualifies.
Can I exchange an item for a different option?
If you would like to swap a pergola, patio furniture set, or sauna for a different model, please contact us within 30 days of delivery. We will walk you through the exchange process as outlined in our Return Policy.
How do I choose the right pergola or patio furniture set?
Consider the size of your outdoor area, your preferred materials, and how you plan to use the space, whether for dining, lounging, or entertaining. Feel free to email us with photos or dimensions and we will help narrow down the best fit.
What materials are your outdoor products made from?
Materials vary by product and are listed on each product page. Common options include weather-resistant aluminum frames, treated hardwoods, and durable outdoor fabrics designed to hold up across seasons.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We respond to every inquiry within one business day so your project keeps moving forward.
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Thoughtful Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking on every shipment.
30-Day Returns
If something is not the right fit for your space, our return process is straightforward and stress-free.
